Comcast seems to be the worst utility company on the planet. But, their customer service is one of the most friendly customer service.
Comcast screwed up my cable and internet service when I moved to a new apartment. Comcast created a new account at my new address keeping alive the older account at the previous address. And, now they are charging me at both addresses. Comcast is also charging me an installation fee even though I moved the equipment myself. (???) In addition, half of my HD channels are not working and I have been on and off the phone several times with tech support. I have wasted about 2 hours of my day and the HD channels are still not working. I wonder if Comcast is going to pay me for my time.
Contrary to my experience with Comcast, my experience with their Customer Service representatives was awesome. Their representatives were the most courteous and friendly customer service reps I have spoken to in a long time.
If it were not for their customer service and their monopoly, I would be swtiching to another cable company.
2 comments:
Comcast tech support fixed the issue and now my cable channels are all fine.
Sorry for the past experiences, but I am glad to know one of our reps was able to help you out. Should you need further assistance, please feel free to reach out to us! :)
Thanks!
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
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