My saga with Comcast started a week ago when I moved from one apartment to another ( read my previous post about this). Ten days, 10 phone calls and 10 hours later, my cable tv and internet are fixed. But, my phone number is still not. Comcast switched my phone number during the move and have not been able to restore it yet. A work order has been pending for more than 72 hours.
I am surprised and concerned to see that a company that is the size of Comcast unable to restore a phone number. It raises questions about their competency in their other areas of the business. Are they competent enough to protect all the personal information (address, date of birth, ssn, credit card..) they collect from customers like me ?
Courteous and friendly customer service at Comcast keeps me from yelling and screaming when I call them. But, it will not keep me from defecting to another provider at the first opportunity I get.
